Locker Management

With ONARKEN® Smart Lockers, you can create bespoke screen designs to personalise the locker interface and align it with your organisation’s branding.

As part of the screen design, the home screen background can be either a static image or a video.

The required dimensions for your background image or video depend on the specific Smart Locker model you have.

 

Background Image and Video Dimensions

Diplomat™ Pro

• Screen size: 19"
• Resolution: 1280px × 1024px
• Background size: 1280px × 914px (to accommodate the status bar at the top or bottom)

 

Consul™

• Screen size: 19"
• Resolution: 1280px × 1024px
• Background size: 1280px × 914px (to accommodate the status bar at the top or bottom)

 

Diplomat™ LITE

• Screen size: 15"
• Resolution: 1024px × 768px
• Background size: 1024px × 668px (to accommodate the status bar at the top or bottom)

 

Sovran™

• Screen size: 12"
• Resolution: 1080px × 1920px
• Background size: 1080px × 1820px (to accommodate the status bar at the top or bottom)

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The IP Whitelisting feature enhances the security of your ONARKEN® Smart Locker, by restricting API access to specified IP addresses. Only connection attempts from these approved addresses will be allowed, safeguarding the system from unauthorised access.

 

Required Permissions

To perform this action, your account must have the installations.update_ip_whitelist permission.

 

Steps to configure IP Connection whitelist.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   
4. Navigate to the Settings Panel
   Navigate down to the Connection IP address whitelist section.
   
   
5. Configure IP address
   Input the selected IP Address that is required to be added to a whitelist for API connections. Once the IP has been imputed click the + icon to save.
   
   
6. Delete IP address
   To remove an IP address from the whitelist, navigate to the required IP and click on the Trash Can icon.

Once you have followed these steps, an IP address will be configured to connect to the current Smart Locker.

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The Custom Loaning Hours allows you to define specific days and times during which users are permitted to borrow items from the Smart Lockers. This ensures that borrowing activities are restricted to predetermined hours while maintaining flexibility for item returns.

 

Required Permissions

To perform this action, your account must have the installations.configure_loaning_hours permission.

 

Steps to configure Smart Locker Loaning Hours.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   
4. Navigate to Settings Panel
   Once on the settings panel, navigate down to the Loaning Hours Section.
   
   
5. Configure Loaning Hours
   Days of the week are listed here with the default loaning hours (24 hours). To remove the option to loan on a certain day, click on the X next to where the times are displayed.
   
   To set custom hours on for certain days, click on Add button, and navigate to Add Opening Hours. Here you can select the required day of the week and the required times that the locker is available for loans.
   
   
6. Add Exception Dates
   To configure exception dates that ignore the configured rules. Click on the X button, and navigate to Add Exception. Here you can enter a Start and End date for the exception as well as an option for this to be an annual exception.

Once you have followed these steps, the Loaning Hours and Exceptions will be configured for the current Smart Locker.

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The Locker Custom Operation feature allows you to tailor the home screen workflows of your Smart Locker. This customisation lets you adjust workflows to meet specific functional requirements, ensuring the locker operates seamlessly within your environment.

 

Required Permissions

To perform this action, your account must have the installations.set_screen_design permission.

 

Steps to configure Smart Locker Custom Operation.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   
3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   
4. Navigate to Settings Panel
   From the settings panel navigate down to the Custom Operation section.
   
   
5. Change Smart Locker Operation
   Either select the Standard Operation, or Code Entry operation. 
   
   
6. Standard Operation
   By default Smart Lockers are set to be able to either scan ID Badges, barcodes or manually enter codes.
   
7. Code Entry Operation
   This allows users to enter a code. Here you configure what the button displays to the user and a logo. Optionally a QR Code can also be configured to be displayed to the user.
   
8. Save Settings
   Once finished configuring the settings, click save.
   
   

Once you have followed these steps, the Custom Operation will be configured and in use on the current Smart Locker.

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The Custom Status Message allows you to set personalised messages on your Smart Locker screen. These messages can provide users with important updates, instructions, or notifications tailored to your specific needs.

 

Required Permissions

To perform this action, your account must have the installations.configure_status_message permission.

 

Steps to configure Smart Locker status message.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   
4. Navigate to Settings Panel
   From the settings panel navigate down to the Status Message section.
   
   
5. Enable Status Message
   To enable the custom status message, check the enable message box to display a message on the Smart Locker. 
   
   
6. Custom Message
   Enter in a custom message to display on the Smart Locker screen to the users.
   
   
7. Select Message Type
   Select the required message notification type from the list available. Each one will display the message with a different icon, and colour. Once configured, click on Update Status Message.
   
   

Once you have completed these steps, the custom Status Message will be configured and displayed on the current Smart Locker.

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The Terms & Conditions feature allows you to require users to accept specific terms before accessing the lockers. This ensures that users acknowledge and agree to the rules and policies for locker usage.

 

New Terms & Conditions

If you need to add a new location, you can do so by following How to create new Terms & Conditions.

 

Required Permissions

To perform this action, your account must have the installations.set_terms permission.

 

Steps to change Smart Locker Terms & Conditions.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   
4. Navigate to the Settings Panel
   Navigate to the Locker Details section and locate Terms & Conditions Settings.
   
   
5. Change Terms & Conditions
   All available Terms & Conditions will be listed here. By selecting the required Terms & Conditions, it will automatically be updated and be in use on the current Smart Locker.
   
   

Once you have followed these steps, the Terms & Conditions will be configured to be used on the current Smart Locker.

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The Screen Design feature allows you to customise the look and feel of your Smart Locker screen to align with your branding. This includes customising colours, logos, and backgrounds to create appearance that reflects your organisation’s identity.

 

New/Update/Delete a Screen Design

Need to create a new, update an existing or delete a screen design? Follow these guides below,

How do I create a new screen design in ONARKEN?

How do I update a screen design in ONARKEN?

How do I delete a screen design in ONARKEN?

 

Required Permissions

To perform this action, your account must have the installations.set_screen_design permission.

 

Steps to change a Smart Locker Screen Design.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   
4. Navigate to the Settings Panel
   Navigate to the Locker Details section and locate Screen Design Settings.
   
   
5. Change Screen Design
   All available Screen Designs will be listed here. Select the desired Screen Design and this will automatically be updated on the current Smart Locker
   

Once you have followed these steps, the Screen Design will be updated on the current Smart Locker

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Changing the Smart Locker name allows you to customise the names of your lockers within ONARKEN®. This helps create a clear and organised structure, making it easier to identify and manage individual lockers.

 

Required Permissions

To perform this action, your account must have the installations.change_name permission.

 

Steps to change a Smart Locker name.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Settings page.
   From the main menu, navigate to the Settings page.
   
   

3. Navigate to the Locker Details Section.
   
   
4. Change the Name.
   Select the input field, and change the name of the selected Smart Locker and click the save button.

Once you have followed these steps, the Smart Lockers name will now be updated

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The Language Settings feature allows you to manage the language packs available for selection on your Smart Locker. Language packs enable the translation of the ONARKEN® user interface into different languages.

 

Required Permissions

To perform this action, your account must have the installations.set_language permission.

 

New Language

If you need to add a new language option. Follow this link How to configure new languages

 

Steps to configure a Smart Locker Language

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   

4. Navigate to the settings panel.
   Navigate to the settings panel and down to the Languages section.
   
   

5. Select a language
   All configured languages will be displayed here and you can select the desired language to enable this on the Smart Locker

Once you have followed these steps, the selected languages will be configured to be used on the selected Smart Locker.

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Required Permissions

To perform this action, your account must have the general.miscellaneous permission.

 

Steps to configure Smart Locker extension attributes

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker.
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   

4. Navigate to the settings panel.
   Navigate to the settings panel and down to the Extension attributes section. If there are no extension attributes for smart lockers configured. Follow this guide here How to create extension attributes.
   
   

5. Configure the Value attribute
   By selecting the input box and typing in a phrase the value will be configured automatically once typing has stopped.

Once you have followed these steps, the extension attributes value will be configured for the selected smart locker.

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The Timezone Settings feature ensures that your Smart Locker operates accurately based on your local timezone This is critical for maintaining precise records of locker usage, configuring operating hours, and generating accurate reports.

 

Required Permissions

To perform this action, your account must have the installations.change_name permission.

 

Steps to configure the Smart Locker timezone

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   

4. Navigate to the settings panel.
   Navigate to the settings panel and down to the Locker Configuration section.
   
   

5. Change the timezone
   Select the timezone drop-down menu and either search or scroll to find your required timezone.

 

Once you have followed these steps, the timezone will be updated on the selected smart locker.

 

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The Manual ID Entry feature allows users to manually input their card or ID numbers to access the lockers. This option is particularly useful in situations where users do not have their physical card available, such as when it has been forgotten or not yet issued.

 

Required Permissions

To perform this action, your account must have the installations.configure_manual_id permission.

 

Steps to Enable Manual ID Entry

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker.
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   

4. Navigate to the settings panel.
   Navigate to the settings panel and down to the Locker Configuration section.
   
   

5. Select one of the following options.
   
   1. None
   2. PIN Pad
   3. Full keyboard

After completing these steps, the Manual ID entry with be configured for the selected locker.

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The Secondary Authentication feature enhances the security of your locker system by requiring additional verification steps after a user scans or enters their ID number. This feature ensures that only authorised users can access the lockers, reducing the risk of unauthorised access.

 

Required Permissions

To perform this action, your account must have the installations.configure_secondary_authentication permission.

 

Steps to Enable Secondary Authentication

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker.
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   

4. Navigate to the settings panel.
   Navigate to the settings panel and down to the Locker Configuration section.
   
   1. None
   A user is only required to scan / entering their ID number to use the locker.
   
   2. PIN Pad
   Users will be required to enter a numerical PIN to confirm their identity after scanning / entering their ID number.
   
   3. Full Keyboard
   Users will be required to enter a password using an on-screen keyboard to confirm their identity.

After completing these steps, the second authentication feature will be enabled for the selected locker.

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The receipt printer allows lockers to provide printed transaction records. If you’re using email receipts, the receipt printer is not required and can be disabled to save resources.

 

Required Permissions

To perform this action, your account must have the installations.toggle_receipt_printer permission.

 

Steps to Enable a Receipt Printer

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker.
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   

4. Navigate to the settings panel.
   Navigate to the settings panel and down to the Locker Configuration section.
   
   

5. Toggle Receipt Printer Switch.
   Toggle the receipt printer switch to enable this feature.

After completing these steps, the receipt printer feature will be enabled for the selected locker.

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The Second Scan feature ensures that a user re-confirms their identity at the locker before the door opens. This is particularly useful in large installations to prevent doors from unlocking without the user being physically present.

 

Required Permissions

To perform this action, your account must have the installations.configure_second_scan permission.

 

Steps to Enable Second Scan

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Access the required Smart Locker.
   From the Smart Lockers page, navigate to the required Smart Locker.
   
   

4. Navigate to the settings panel.
   Navigate to the settings panel and down to the Locker Configuration section.
   
   

5. Toggle Second Scan switch.
   Toggle the second scan switch to enable this feature.

After completing these steps, the second scan feature will be enabled for the selected locker.

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When a locker bay is marked as out of service, it can only be used for returning loans. Out-of-service lockers are clearly labelled as Out of Service. To make such a locker available for regular use again, you will need to re-enable it.

 

Required Permissions

To perform this action, your account must have the installations.enable_bays permission.

 

Steps to Enable a Locker Bay

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Smart Lockers page.
   From the main menu, navigate to the Smart Lockers page.
   
   

3. Select the locker bay to enable.
   Click on the specific locker bay you wish to return to service.
   
   

4. Open the Options menu.
   In the locker bay interface, click on the Options dropdown menu.
   
   

5. Enable the locker bay.
   Select Enable Locker from the dropdown menu.

After completing these steps, the locker bay will be re-enabled and ready for normal operation.

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