User Management

  • How do I delete a user role?

    User Roles in the ONARKEN® management system enable you to define, customise, and maintain roles with specific permissions tailored to users responsibilities. This feature allows you to delete specific user roles. If the role is required again in the future, it will need to be recreated as this action is permanent. 

    Required Permissions

    To delete roles, your account must have the roles.delete permission.

    Steps to delete a user role

    1. Log in to your ONARKEN® account.
      Ensure you are using an account with the necessary permissions.
       
    2. Access the Users page.
      From the main menu, navigate to the Users page.
       
    3. Click on the 'Permissions' tab
      From the users page, navigate to the permissions tab. The Roles panel will be displayed.
       
    4. Delete a role
      To delete a role, first click on the Delete button. Then follow the on-screen prompts to delete the role.

      Noting that deleting a role cannot be reversed. If the role is required again in the future, it will have to be recreated.

    Related Articles

    See more
  • How do I edit a user role?

    User Roles in the ONARKEN® management system enable you to define, customise and maintain roles with specific permissions tailored to users responsibilities. This feature allows you to edit existing roles.

    Role Types

    1. Locker Usage

      Users that have the locker usage role type will only be able to complete actions at the lockers, and use myONARKEN®. They will not be able to login to the ONARKEN® Management Platform. 
       

    2. Maintainer

      Users that have the Maintainer role type will be able to login to the ONARKEN® Management Platform and perform actions that they have been given permission for. 
       

    3. Administrator

      Users that have the Administrator role type will be able to login to the ONARKEN® Management platform and perform all actions. 

    Required Permissions

    To edit roles, your account must have the roles.edit permission.

    Steps to edit user roles

    1. Log in to your ONARKEN® account

      Ensure you are using an account with the necessary permissions

    2. Access the Users page.

      From the main menu, navigate to the Users page. 

    3. Click on the Permissions tab.

      From the users page, navigate to the permissions tab. The Roles panel will be displayed.

    4. Edit a role 

      Select the Edit button for the role you wish to edit. 

      1. Update the role name.
      2. Update the concurrent loan limit
      3. Update the role type
      4. Update the required permissions from the permissions form.
        • All permissions for role types below the current role type will be automatically given to the role (all permissions will be given automatically for Administrator roles so you will not have to select permissions in that case).
        • Select a category check box to enable all permissions in that role, or choose specific permissions.
        • You can also collapse and expand categories to make it easier to find specific permissions
      5. Press Save. 

      Please note that certain permissions are locked to certain role types. 

    Related Articles

    See more
  • How do I change a users role?

    Changing a User's role in ONARKEN® allows you to update a user's permissions and responsibilities within the system. This functionality ensures that users have the appropriate level of access for their role whilst maintaining system security. By changing user roles, you can adapt to evolving organisational needs with ease. 

    Required Permissions

    To perform this action the user will require the permission users.view and users.set_role to perform this action.

    Steps to change the role

    1. Log in to your ONARKEN® account. 

      Ensure you are using an account with the necessary permissions.

    2. Access the Users page. 

      From the main menu, navigate to the Users page.

    3. Find the User

      Find the required user by searching for their name, or using the different available filters. 

    4. Change User Role

      Locate the Options menu and select the Role option. 

    5. Change the users role by selecting the required role from the list of available roles. 
    6. The role will change in the user information section, and you will see a confirmation message. If the required role is not in the list, follow this guide on How do I create a new user role?

    Related Articles

    See more
  • How do I create a new user role?

    User roles in the ONARKEN® management platform enable you to define, customise and maintain roles with specific permissions tailored to users responsibilities. This feature allows you to create new roles. 

    Role Types

    1. Locker Usage

      Users that have the locker usage role type will only be able complete actions at the lockers, and use myONARKEN®.  They will not be able to login to the ONARKEN® Management Platform.
       

    2. Maintainer

      Users that have the maintainer role type will be able to login to the ONARKEN® Management Platform and perform actions that they have been given permission for.
       

    3. Administrator

      Users that have the Administrator role type will be able to login to the ONARKEN® Management Platform and perform all actions with the exception of updating roles and changing a users role.
       

    Required Permissions

    To perform this action, your account must have the roles.create permission. To edit roles, your account must have the roles.edit permission. To delete roles, your account must have the roles.delete permission.

    Steps to create a role

    1. Log in to your ONARKEN® account.
      Ensure you are using an account with the necessary permissions.
       
    2. Access the Users page.
      From the main menu, navigate to the Users page.
       
    3. Click on the 'Permissions' tab
      From the users page, navigate to the permissions tab. The Roles panel will be displayed.
       
    4. Create a role
      To create a role first click on the Create Role button.
      1. Enter the role name on the Details form.
      2. Select the concurrent loan limit using the slider
      3. Select the role type
      4. Select the required permissions from the Permissions form. The available permissions will be filtered to those applicable to that role type.
        • All permissions below the current role type will be automatically given to the role. 
        • Select a category check box to enable all permissions in that role, or choose specific permissions. 
        • You can also collapse and expand categories to make it easier to find specific permissions

    5. Press Save. 

      Please note that certain permissions are locked to certain role types. 

    Related Articles

     

    See more
  • How do I send the users welcome email?

    Sending a User's Welcome Email in ONARKEN® allows administrators to send a welcome message to new users.

    Required Permission

    To perform this action the user will require the permission users.view and users.send_Welcome_email to perform this action.

     

    Steps to send a Users Welcome Email

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Send Welcome Email
      Locate the Options drop-down menu and select Send Welcome Email option. After clicking on the button to send the email, it will be instantly sent and the activation link will be active for 1 hour.

      After the hour is up, the user can request a forgotten password email and will be able to log in after completing the process.

    Once you have followed these steps, the user will have received a welcome email to use ONARKEN and the smart locker systems.

     

    Related Articles

    See more
  • How do I unblock a user?

    Unblocking a User in ONARKEN® allows administrators to restore a user's access to the Smart Locker system. This functionality is useful for reinstating access after resolving any issues or policy violations. By unblocking a user, you can ensure authorised individuals regain access to the system seamlessly.

     

    Required Permission

    To perform this action the user will require the permission users.view and users.unblock to perform this action.

     

    Steps to unblock a user

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Unblock User
      Locate the Options drop-down menu and select Unblock User option. Then follow the on-screen prompts to unblock the user

    Once you have followed these steps, the user will have been unblocked and can resume access to ONARKEN and the smart lockers. You can view the users block history from the Block History tab.

     

    Related Articles

    See more
  • How do I mark a users fine as paid?

    Marking a Fine as Paid in ONARKEN® allows administrators to record the payment of fines issued to users for overdue returns. This functionality ensures accurate tracking of fine payments, reinforcing accountability and maintaining compliance with system rules. By marking fines as paid, you can keep financial records organised and up-to-date.

     

    Required Permission

    To perform this action the user will require the permission users.view and fines.pay to perform this action.

     

    Steps to mark a users fine as paid

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Access the Fines Tab.
      Navigate to the Fines tab.

    5. Mark Fine As Paid
      Locate the fine that has been paid. Then locate the Mark Paid button, and follow the on-screen prompts to mark the fine as paid.

    Once you have followed these steps, the users outstanding fine will have been marked as paid. And the user will no longer have an outstanding fine.

     

    Related Articles

    See more
  • How do I block a user?

    Blocking a User in ONARKEN® allows administrators to restrict a user's access to the Smart Locker system. This functionality is essential for maintaining security and ensuring compliance with organisational policies. By blocking a user, you can prevent unauthorised access and address violations effectively.

     

    Required Permission

    To perform this action the user will require the permission users.view and users.block to perform this action.

     

    Steps to block a user

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Block The User
      Locate the Options drop-down menu and select the Block option. Then optionally select a date for the user to become unblocked, or leave empty to block the user, until manually unblocking.

    Once you have followed these steps, the user will have been blocked. You are able to view the users block history from the Block History tab. 

     

     

    Related Articles

    See more
  • How do I fine a user?

    Fining a User in ONARKEN® allows administrators to issue fines directly from the user view for   overdue returns. This streamlined process ensures accountability and reinforces compliance with system rules. 

     

    Required Permission

    To perform this action the user will require the permission users.view and fines.raise to perform this action.

     

    Steps to fine a user

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Fine The User
      Locate the Options drop-down menu and select Fine option. Then enter the amount to fine the user.

      Then click the Fine User button. You are able to view all fines for the current user on the Fines tab.

    Once you have followed these steps, you will have successfully fined the user.

     

    Related Articles

    See more
  • How do I change a users access group?

    Changing a User Access Group in ONARKEN® allows you to update the access permissions assigned to a user by modifying their access group. This functionality ensures that users have the appropriate level of access to resources and lockers based on their current responsibilities.

     

    Required Permission

    To perform this action the user will require the permission users.view and users.change_access_groups to perform this action.

     

    Steps to change a users access group

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Change Access Group
      Locate the Options drop-down menu and select Access Groups option. Change the users access group by selecting the required group from the list of available roles.

      If the required role is not on the list, follow this guide on How to manage user access groups.

    Once you have followed these steps, the users access group will be updated and take effect. Giving the user access to different smart lockers/removing access.

     

    Related Articles

    See more
  • How do I configure user extension attributes?

    Required Permission

    To perform this action the user will require the permission users.view and general.miscellaneous to perform this action.

     

    Steps to configure extension attributes

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Extension Attributes
      Locate the Extension Attributes on the page. Find the required extension attribute to edit and input a a value. Once typing has stopped it will automatically be saved.

      If there is no Extension Attributes/Missing Attribute, you can follow this guide on How to create Extension Attributes.

    Once you have done this, the users extension attributes will be configured.

     

    Related Articles

     

    See more
  • How do I delete a users code?

    Delete a User Code in ONARKEN® allows you to to remove the personal access code from the user. Allowing control over the users access to Smart Lockers.

     

    Required Permission

    To perform this action the user will require the permission users.view and users.delete_codes to perform this action.

     

    Steps to delete a users code

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. Delete User Code
      Locate the required code. Then select the Delete button associated with that code and follow the on screen prompts.

      Noting that this action cannot be reversed and if the code is required again in the future. A new code will need to be created.

    Related Articles

    See more
  • How do I update my locker admins?

    Locker Admins in ONARKEN® management system allows you to assign users as admins to certain Smart Lockers. These Admins have the authority and ability to manually open locker doors using their ID cards. Allowing the admin to manage the Smart locker, and its assets.

     

    Required Permissions

    To remove locker admins, your account must have the installations.add_admins permission.

     

    Steps to remove locker admins

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Access the Locker Admins panel.
      From the users page, navigate to the Locker Admins panel.
    4. Update a Locker Admin
      Locate the Admin to update, and select the Update Lockers button.

      1. Select/unselect any lockers that need to be updated for the user.

    Related Articles

    See more
  • How do I remove locker admins?

    Locker Admins in ONARKEN® management system allows you to assign users as admins to certain Smart Lockers. These Admins have the authority and ability to manually open locker doors using their ID cards. Allowing the admin to manage the Smart locker, and its assets.

     

    Required Permissions

    To remove locker admins, your account must have the installations.remove_admins permission.

     

    Steps to remove locker admins

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Access the Locker Admins panel.
      From the users page, navigate to the Locker Admins panel.
    4. Update a Locker Admin
      Locate the Admin to remove, and select the Update Lockers button.

      1. Unselect any lockers that they are an admin for.

    Related Articles

    See more
  • How do I delete an access group?

    Access Groups in ONARKEN® management platform enables you to define, and maintain access groups for specific Asset Types and Smart Lockers. This feature allows you to delete an access group. Noting that this is permanent and it not reversible, if the access group is required again in the future, it must be recreated.

     

    Required Permissions

    To edit access groups, your account must have the access_groups.delete permission.

     

    Steps to delete an access group

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Access the Roles panel.
      From the users page, navigate to the Access Groups panel.
    4. Delete an Access Group
      Locate the Delete button. Then follow the on-screen prompts to delete the access group.

      Note that this action cannot be reversed, and if the Access Group is required again in the future. It will need to be recreated.

    Related Articles

     

    See more
  • How do I edit an existing access group?

    Access Groups in ONARKEN® management platform enables you to define, and maintain access groups for specific Asset Types and Smart Lockers. This feature allows you to create new access groups.

     

    Required Permissions

    To edit access groups, your account must have the access_groups.edit permission.

     

    Steps to edit an access group

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Access the Roles panel.
      From the users page, navigate to the Access Groups panel.
    4. Edit an Access Group
      Locate the Edit button.

      1. Update the access group name.
      2. Update the access group colour.
      3. Update any smart lockers required for the access group.
      4. Update any asset types required for the access group.

      Noting a single access group can have access to everything, or just to one smart locker and asset type.

    Related Articles

     

    See more
  • How do I import users in to ONARKEN?

    Importing Users into ONARKEN, allows you to bulk import multiple users into ONARKEN®. This functionality streamlines user management, enabling efficient onboarding and ensuring that all users have appropriate access to the Smart Lockers.

     

    Required Permissions

    To import users, your account must have the users.import permission.

     

    Steps to import users

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Import Users
      Locate the Import Users button and upload a CSV file of your existing users. 

      You can use the downloadable template as a guide to see how ONARKEN requires this file for import.

    Once you have followed these steps, all users will have been imported into ONARKEN. Once this process has been completed, you will receive an email notification.

     

    Related Articles

    See more
  • How do I create users code?

    User Codes in ONARKEN® allows you to generate unique access codes for users to interact with the Smart Locker system. These codes provide secure and convenient access, ensuring users can retrieve or manage items seamlessly.

     

    Required Permission

    To perform this action the user will require the permission users.view and users.add_codes to perform this action.

     

    Steps to create user codes

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Find the User
      Find the required user by searching for their name, or using the different available filters.

    4. New User Code
      Click on the Add Card Number button.

      1. Enter a Code/PIN number.
      2. Optionally enter a secondary Pin.
      3. Select a Valid from Date.
      4. Select a Valid until Date.

    Once you have followed these steps, the User will now have an access code associated with them. Which they can use to access your Smart Lockers.

     

    Related Articles

    See more
  • How do I create locker admins?

    Locker Admins in ONARKEN® management system allows you to assign users as admins to certain Smart Lockers. These Admins have the authority and ability to manually open locker doors using their ID cards. Allowing the admin to manage the Smart locker, and its assets.

     

    Required Permissions

    To perform this action, your account must have the installations.add_admins permission.

     

    Steps to add locker admins

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Access the Locker Admins panel.
      From the users page, navigate to the Locker Admins panel.
    4. Add Locker Admin
      Locate the New Locker Admin button. 

      1. Search for the user to become a Locker Admin.
      2. Select the Smart Lockers for that user to become an admin of.

    Related Articles

    See more
  • How do I create a new access group?

    Access Groups in ONARKEN® management platform enables you to define, and maintain access groups for specific Asset Types and Smart Lockers. This feature allows you to create new access groups.

     

    Required Permissions

    To perform this action, your account must have the access_groups.create permission. 

     

    Steps to Manage User Access Groups

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Access the Roles panel.
      From the users page, navigate to the Access Groups panel.
    4. Create an Access Group
      Locate the Create Access Group button.

      1. Enter the access group name.
      2. Select an access group colour.
      3. Select any smart lockers required for the access group.
      4. Select any asset types required for the access group.

      Noting a single access group can have access to everything, or just to one smart locker and asset type.

    Related Articles

    See more
  • How do I create a new user?

    Creating a User, allows you to create new users and invite them to user ONARKEN. This functionality streamlines user management, enabling efficient onboarding and ensuring that all users have appropriate access to the Smart Lockers.

     

    Required Permissions

    To perform this action, your account must have the users.create permission.

     

    Steps to create new user

    1. Log in to your ONARKEN account.
      Ensure you are using an account with the necessary permissions.

    2. Access the Users page.
      From the main menu, navigate to the Users page.

    3. Create a user
      Locate the New User button, input the users name and email address.

    Once you have followed these steps, a new user will have been created in ONARKEN.

     

    Related Articles

    See more