ONARKEN® Settings

Ticket Settings

Users have the ability to create templates for fault report tickets and enable automatic ticket generation when asset loans are overdue. 

To edit the full ticket settings configuration, you must have super admin permissions. 

Subcategories

There are two subcategories for editing tickets on this page. 
 

Fault Reporting Settings

These settings enable automated configuration of a template when fault report tickets are generated from end users reporting issues with their devices at the smart lockers. Or alternatively, by administrators logging tickets directly on the ONARKEN portal. 

A pre-configured ticket title and description format used for ONARKEN tickets generated when devices are returned with faults can be configured here. A default title and description will be set, but these are completely configurable to suit your needs. The user has several variables which can be used to adjust what data is displayed on ONARKEN and sent to administrators via email. 

Simply press the copy button of the variable you wish to copy, and paste it into the title or description field. 

Press 'Save' when done. 
 

Overdue Loan Ticket Settings

These settings enable automated ticket generation when loaned assets go overdue. The 'Raise tickets for overdue loans' configures the ability for ONARKEN to automatically create tickets for overdue assets. If disabled, this section will be hidden. 

A template ticket title and ticket description are editable in the same way as the fault reporting ticket settings. A series of variables are available here too. 
 

Auto Close

This setting allows you to enable auto closure of tickets when overdue assets are returned. Disable this setting if you wish to manually review assets before enabling them for loan. 
 

Delay before raising ticket

By default, an overdue loan ticket will be automatically raised as soon as an asset is detected as overdue by ONARKEN. A delay period of up to 24 hours can be added before the ticket is raised to give users a grace period, by using the slider control.  

Press 'Save' when done. 
 

Automated FreshService Ticketing Integration

The following features require a FreshService integration licence to be purchased at an additional cost. Please speak to LapSafe support if you wish to enable this feature. 

The ONARKEN® integration with Freshservice has has some updated features to improve ticket automation, and to work with the new settings described above. ONARKEN® users can now automatically create FreshService tickets when asset loans go overdue, or when smart locker users submit fault reports. 

When viewing tickets in ONARKEN®, if you have FreshService integration enabled, the table will display some additional columns. You will be able to see:

• An 'ITSM' column with the FreshService ticket number
  • The FreshService ticket numbers in the table are links that will take the user to the ticket in FreshService
  • The user can also press the options '· · ·' button to view the link to the FreshService ticket, or to go to the ONARKEN ticket page. 
• A new ticket 'Type' to differentiate tickets created for overdue assets, and tickets created for faulty assets.

Tickets created directly on the management portal will also be copied into FreshService when connected.
 

How to enable the ONARKEN® FreshService ticket integration?

Read the following guides: How to enable FreshService integration with ONARKEN®? and How to automate ONARKEN ticket resolutions in FreshService

Location Administrators can be assigned to individual locations. They are currently used to receive notifications for approving vend request allocations, with further functionality planned for the future.

You can assign multiple users to administer a single location, and a user can administer multiple locations. To manage your Location Administrators, follow the steps below.

You can associate a Google place with your Location in ONARKEN® this allows you to display a map for that location, making it easier to share location details with your users and generate directions.

Required Permissions

To perform this action, your account must have the general.miscellaneous permission. 

Steps to configure Drop Off Auto Expire Settings

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Settings page.
   From the main menu, navigate to the Settings page.
   

    

3. Navigate to Drop off & collection settings
   Once here you are able to configure how the drop off & collection system works with your smart lockers.
   
4. Drop Off Auto Expire
   This allows you to set an automatic expire date to remove the drop off from the locker and allow other users to use that bay again. You can disable this by setting it to 0, meaning drop offs will not auto expire.
   

Once you have followed these steps, your Drop off auto expiry settings will have been configured.

Related Articles

• How do I change the collection auto expiry settings?
• How do I ensure that Drop Offs & Collections asset type policy is followed?
• How do I prevent Drop off & Collection codes being shared with all users?

Deleting a Screen Design allows you to remove a previously customised interface from your Smart Lockers. This action cannot be reversed and if the screen design is required again after it has been deleted, it will have to be re-created by following the guide below.

Create/Edit Screen Designs

If you need to create/edit a Screen Design. You can follow these guides,

How do I create a screen design?

How do I delete a screen design?

Required Permissions

To perform this action, your account must have the screen_designs.delete permission.

Steps to delete a Screen Design.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Navigate to the Settings Page
   Once on the settings page, Navigate to the Smart Lockers panel and the Screen Designs section.
   
   
3. Locate Screen Design
   To delete a screen design, locate the required screen design, click the delete button and follow the on-screen steps.

Once you have followed these steps, the screen design will have been deleted. Any Smart Lockers using this screen design will have been reset to default. 

Updating a Screen Design allows you to modify the interface of your Smart Lockers, ensuring it stays aligned with your organisation’s branding and visual identity.

Create/Delete Screen Designs

If you need to create/delete a Screen Design. You can follow these guides,

How do I create a screen design?

How do I delete a screen design?

Required Permissions

To perform this action, your account must have the screen_designs.edit permission.

Steps to edit a Screen Design.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Navigate to the Settings Page
   Once on the setting page, Navigate to the Smart Lockers panel and to the Screen Designs section.
   
   
3. Locate Screen Design
   To edit the screen design background. Select the background button and upload a new background image/video.
   
   To edit the name and colours. Select the edit button and update the relevant information.

Once you have followed these steps, the screen design will have been updated and any Smart Locker using the screen design will have been updated.

Editing Terms and Conditions allows you to modify existing terms that users must accept before accessing the lockers. This ensures that the rules and policies for locker usage are kept up-to-date, providing users with clear and current information regarding the terms of use.

Create/Delete Terms & Conditions

If you need to create/delete a Screen Design. You can follow these guides,

How do I create new smart locker terms and conditions?

How do I delete outdated terms and conditions?

Required Permissions

To perform this action, your account must have the terms_and_conditions.edit permission.

Steps to edit Terms & Conditions.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Navigate to the Settings Page
   Once on the setting page, Navigate to the Smart Lockers panel and to the Terms & Conditions section.
   
   
3. Locate required Terms & Conditions
   To edit the Terms & Conditions, select the edit button and update the Terms & Conditions name and text.

Once you have followed these steps, the Terms & Conditions will have been updated for all Smart Lockers using them.

The Language Settings allows you to manage the language packs available for selection on your Smart Locker. Language packs enable the translation of ONARKEN® user interface into different languages. Giving the highest level of accessibility possible.

Create a Language

Need to add a new language? Follow this guide,

How do I add a new language to ONARKEN?

Required Permissions

To perform this action, your account must have the languages.edit permission.

Steps to edit a language

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Settings page.
   From the main menu, navigate to the Settings page.
   
   

3. Access the Smart Lockers Panel.
   From the settings page, navigate to the Smart Lockers panel and down to the Languages section.
   
   
4. Locate the Language
   To edit the language image, select the image button and upload a new image.
   
   To change the language name, select the name button and enter a new name.
   
   To edit the translations of the language if something isn't quite right, select the translations button. Once on this page find the text/translation required to be edited and update the translation. To ensure that this was successful, navigate to the bottom of the page and click the Update Details button to save the new translations.
   

Once you have followed these steps, the Language will have been updated and ready to use across the Smart Lockers.

Creating Terms and Conditions allows you to draft and implement custom terms that users must accept before accessing the lockers. This ensures users are informed of and agree to the rules for locker usage.

Edit/Delete Terms & Conditions

If you need to edit/delete a Screen Design. You can follow these guides,

How do I edit terms and conditions?

How do I delete outdated terms and conditions?

Required Permissions

To perform this action, your account must have the terms_and_conditions.create permission.

Steps to create new Terms & Conditions.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Navigate to the Settings Page
   Once on the setting page, Navigate to the Smart Lockers panel and to the Terms & Conditions section.
   
   
3. Add New Terms & Conditions
   Fill out the Terms Name and Text inputs, and click Add Terms & Conditions.
   
   

Once you have followed these steps, the new Terms & Conditions will be available to be used on any Smart Locker.

Creating a Screen Design allows you to craft a unique interface for your Smart Lockers, reflecting your organisation's branding. By designing a custom interface, you can ensure the locker system aligns with your visual identity.

Edit/Delete Screen Designs

If you need to edit/delete a Screen Design. You can follow these guides,

How do I edit a screen design?

How do I delete a screen design?

Required Permissions

To perform this action, your account must have the screen_designs.create permission.

Steps to add a new Screen Design.

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Navigate to the Settings Page
   Once on the setting page, Navigate to the Smart Lockers panel and to the Screen Designs section.
   
   
3. Add New Screen Design
   Fill out the design name, colours and the background image/video. Click Add Screen Design and it will be ready to use.
   
   

Once you have followed these steps, a new Screen Design will be available to be used on your Smart Lockers.

The Extension Attributes feature allows you to add custom fields to objects within the ONARKEN® system. This functionality enables greater flexibility by letting you tailor object properties to meet specific needs.

Required Permissions

To perform this action, your account must have the general.miscellaneous permission.

Steps to create Extension Attributes

1. Log in to your ONARKEN account.
   Ensure you are using an account with the necessary permissions.
   
   

2. Access the Settings page.
   From the main menu, navigate to the Settings page.
   
   

3. Access the Extension Attributes.
   From the settings page, navigate to the Extension Attributes panel,
   
   
4. Create a new Extension Attribute.
   Enter the extension attribute name and key. Then you can select the attribute type from the list of available options. Finally selecting what the attribute is for.
   

Once you have followed these steps, the Extension Attribute will be available for use on ONARKEN.