This article applies to the following products:
Diplomat™ Pro
Diplomat™ Basic
Diplomat™ Lite
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Introduction
Congratulations and thank you for purchasing your locker system from the LapSafe® Diplomat™ range. Your unit(s) come with a lifetime parts and labour warranty, which you will need to activate immediately.
This online resource has been designed to assist and guide you with the set-up and correct use of your lockers. However, as there are many configurations available within the Diplomat™ range this manual is not exhaustive of all the variations possible.
Box Contents:
1x Set of keys per tower
1x Set of terminal bay keys (Diplomat™ pro only)
1x Set of instructions for PIN or MIFARE locks (depending on configuration, Diplomat™ Basic only)
Important actions
Upon delivery of your new Diplomat™ unit(s) you must:
Record Serial Number(s)
Take a note and store in a safe place your unit(s) serial number(s), which can be found located on the front of the locker tower on the kick plate, or on the roof panel above the fan. The silver plate will hold your serial number that begins with "DIP".
- You will need to quote this number for all enquiries relating to your Diplomat™.
Take a note of any of your key numbers for each locker bay, screen terminal or service doors. This is located on the key itself. Store these in a safe and secure place. You will need this if you wish to order additional keys
Visit lapsafe.com/activate to activate your Lifetime warranty. Your warranty will not be valid unless you do this.
Read the section on ‘Health & Safety’
Model Specific Instructions
Read the specific instructions for your Diplomat™ model.
Installation
Installation of your Diplomat™ system would have been carried out by our own engineers and the unit would have been plugged into the mains and/or connected to your network (if required). If your unit(s) are connected to fixed spurs, then the final connection is your responsibility, and should be performed by a qualified electrical engineer.
If you purchased the Smart Locker variation of Diplomat™ (Diplomat™ Pro) then our team would also connect your lockers to our ONARKEN® locker software.
For detailed instructions on how to set up and use our ONARKEN® Locker Management Software please view the ONARKEN documentation here:
Charging of Devices
Ensure that the power to the unit is on and the front panel indicator lights are illuminated (both red and green).
When illuminated; power is being supplied to the unit from the mains supply. If the indicator is off, please check the power supply to the unit.
When illuminated our power management systems are activated and power is being supplied to the charging ports (ChargeLine™, ChargeLine™ ULTRA and SmartLine™). If the red light is off or flashing, please contact LapSafe® Support as this could indicate a possible problem with one or more of the output channels that supply charging to your devices.
Front panel lights explained:
When illuminated, power is being supplied to the unit form the mains power supply. If the indicator is off, please check the power supply to the unit.
When illuminated, our power management systems are activated and power is being supplied to the charging ports (Chargeline™, ChargeLine ULTRA and SmartLine). If the red light is off or flashing, please contact LapSafe® Support as this could indicate a possible problem with one or more of the output channels that supply charging to your devices.
SmartLine™
If you have chosen SmartLine™ with PowaSave™ then each locker bay has been fitted with LapSafe®’s ultra-safe pre-configured charging leads, specific to the make and model of your chosen device. You do not require the AC adaptors that come with your devices.
To charge a device place into a locker charging bay – only one device per shelf. Plug the black SmartLine™ charging cables provided in each bay into the corresponding device’s power port to allow charging.
Locker bay charging lights explained:
| LED Visual | Colour | Display | Description |
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| Red | Static | Battery is charging | |
| Blue | Static | Battery is >80% charged | |
| Blue | Flashing frequently | Battery is fully charged and power is still being provided | |
| Blue | Flashing slowly | Blue flashing slowly Batteries charged and power supply is on standby | |
| Purple* | Static | Checking laptops for charge request (every 60 minutes) | |
| Purple** | Static | Asset quarantined, bay disabled or asset booked/reserved | |
| No light | - | No device connected |
* On Diplomat Basic only
** On Diplomat Pro only
PowaSave™
PowaSave™ technology is designed to provide power savings over ‘duration charging’ of devices. This highly intelligent system is only available with SmartLine™. It automatically senses when a group of devices are fully charged, it then stops charging the group to avoid wasting power; thus making vast energy savings. All devices are still charged simultaneously in the fastest possible time.
ChargeLine™
If you have chosen ChargeLine™ then your Diplomat™ will be configured to allow you to use the AC adaptors that are supplied with your device. Each of your locker bays will have either a standard UK three pin 13 amp socket fitted or a Country specific socket (if requested).
Neatly place one AC adaptor into each charging bay and plug into the charging socket provided. Place one device onto each shelf and connect the AC adaptor to the device.
ChargeLine™ Ultra
If you have chosen ChargeLine™ ULTRA then your Diplomat™ will be configured to allow you to use the AC adaptors that are supplied with your device as well as two USB (1.0amp) sockets fitted inside to enable you to charge up to three devices in each bay (such as a laptop, tablet and mobile telephone).
Neatly place one AC adaptor into each charging bay and plug into the white charging socket provided. Place one device onto each shelf and connect the AC adaptor to the laptop. To charge the USB devices, place your devices (max 2 devices) in the locker bay and connect your own USB charging lead to the provided sockets (both sockets provide 1.0 amps)
Options
Network connectivity
If your Diplomat™ features network connectivity, you can plug each tower (or tower that has the switch fitted) into your network by connecting a standard network cable into the switch.
Diplomat™ units can also be fitted with a Wi-Fi or 4G/5G antenna at additional cost.
Data transfer
If your purchase includes Data Transfer each locker bay will be network ready (these are normally black network cables within your charging bays), you can update all of your supported devices simultaneously inside the unit using Wake on LAN (WoL) software (provided by a third party).
Make sure that each tower is connected to the network, plug each individual black network cable inside the charging bay into the network port of each device and ensure that the Diplomat™ is switched on.
The devices are now ready to receive updates.
Locking systems
There are a number of locking systems available with the Diplomat™ those being:
- Diplomat pro locks: Electronic locks controlled by our ONARKEN Smart Locker management software
- Camlock™ style keyed locks (Basic)
- PIN- Various types of PIN number locks can be configured on Diplomat™ Basic lockers.
- MIFARE - RFID activated locks
Legacy Locking systems
These locking configurations are no longer available. However we still provide limited support to Diplomat™ Installations with these lock types.
- LoXs - Nedap® LoXs™ access control locking system
- LMS - Electronic locking linked to a Library Management System (LMS) Self-Service Software
Diplomat™ CAM
If your Diplomat™ is fitted with ‘camlock style’ keyed locks, each locker will be fitted with an individually keyed lock operated by a flat key.
To unlock:
Insert the key into the lock and turn the key 90 degrees – the key is retained in the lock.
To lock:
Close the door and insert the key into the lock and turn the key 90 degrees.
Optionality
All the locks are Master Keyed to provide an administrator override facility. Locker bays can be locked/unlocked in the same way using the Master Key.
PLEASE KEEP THIS MASTER KEY SAFE and it SHOULD ONLY BE USED BY ADMINISTRATORS.
Diplomat™ PIN - BeCode
Please refer to the manufacturers user guide below.
TanMode Software
Your Diplomat Basic can be fitted with upgraded BeCode MiniPad locks that support the TanMode software. This is a cloud based software that manages the creation and administration of randomised lock codes, and can distribute these to users. Please refer to the user guide link below.
Single User Mode
The lock is pre-set with a PIN, which you assign to a user for a period of time (a term, month, year etc.) You can change the PIN number to ‘lock-out’ a user and assign the locker to a new user.
- To set your personalised user code (4 digits long, your preference) please insert the following code √ 1 √ followed by your chosen code then ‘tick’, please repeat your code and ‘tick’ again.
- To operate simply enter your 4 digit code followed by ‘tick’
Multi user mode
The lock is always open (no PIN code set) and the user enters their own PIN code as required. When the user returns to the locker and enters their PIN code again, the locker bay is opened and the PIN code is erased from the lock, leaving it free for the next user.
- To operate the lock you need to set your one time personalised user code (4 digits long, your preference). Please close the locker door, and insert the preferred code, followed by ‘tick’. This will lock the door.
- To open simply enter your 4 digit code followed by ‘tick’. The lock will remain open for the operation to start again.
Administrator
If a user forgets their PIN code, there is a master PIN code override that can be used by an administrator to gain access to the lockers.
Your lockers have a factory set master PIN code of ‘4444’.
We suggest that you change the default master PIN code on the locks upon receipt of your unit(s). This PIN code should not be disclosed to users, and if you think, there is a possibility that the code has been compromised, you should change the master PIN code on all the locks as soon as possible.
- Your locks have a factory set master code. Should a user forget their code enter 4444 followed by ‘tick’ to open the lock. To change the factory master code: press ‘tick’ then 0 then ‘tick’ again, then enter a new four digit code (your preference) followed by ‘tick’, then enter the new code again and press ‘tick’ once more. The new master code will now be active.
Diplomat™ PIN/MIFARE - CodeLocks
Please refer to the manufacturers guides for getting started and programming and day to day operation below:
KitLock KL1000 Classic:
KitLock KL1000 G3:
KitLock KL1000 G3 NetCode®:
Please speak to LapSafe® if you are unsure what lock model you have fitted to your Diplomat™
Diplomat™ Pro Locks
Our Pro models are operated by our integrated electronic locks and controlled by our ONARKEN® software. Please click here for instructions specific to Pro models.
Depending on the model and age of your diplomat pro, the method of unlocking the locker bay doors is different. You will be able to tell as new style Diplomat models do not handles or ventilation holes on the locker bay doors.
On the new version 2.4+ (units manufactured from March 2025 onwards) Diplomat™ pro, the locker doors are opened automatically when unlocked. Unlocked locker doors will swing open. A courtesy light on the inside of the bay will turn on to make it easier for the user to unplug or plug in the device inside the bay. On the new style diplomat units, the doors have no handles on the front for a completely flush finish, and are typically not installed with vision panels.
On older models, (Diplomat Pro and Lite models manufactured before March 2025), the locker doors are unlocked by the software but have to be opened manually. This is done by using the handles located on the left hand side of the bay door. The courtesy light will turn on and start flashing to help the user find the unlocked door, and then remain constantly lit to make it easier for the user to unplug or plug in the device inside the bay.
ONARKEN® Locker Software
The Diplomat™ Pro comes with ONARKEN® locker software pre-installed and ready to use. This is operated from a 19" touchscreen, positioned within convenient reach and compliant with DDA requirements. No server applications on the locker PC are needed to set up or run the software. For a guide on basic functions and setting up the ONARKEN® locker software, a several guides will be released in due course.
Please Note: At no time should any super admin login ID's for administrative use of the locker software be distributed to anyone other than authorised ONARKEN® administrators.
Warranty
All Diplomat™ models come with a limited Lifetime Parts & Labour Warranty. To activate your FREE Lifetime* Parts and Labour Warranty, please refer to the warranty documentation inside your welcome pack or go on-line and register at lapsafe.com/activate
Installation Requirements
Each Diplomat is configured in sections.
All Diplomat Pro lockers have a User Screen Interface terminal section. This section allows the users to operate the installation, and to communicate with our ONARKEN locker management cloud-based software. Housed in this section are the 19" touchscreen, barcode/QR code scanner, and the PC running the ONARKEN locker software. The USI tower has 8 Locker bays located above and below the touchscreen (2 lockers above, 6 below the touchscreen)*.
**On older Diplomat™ Pro and Diplomat™ Lite models, there are no locker bays located on the screen unit, instead there are storage units above and below the screen unit for storing the power supplies for the user identification scanners and thermal printer. These are locked with CAM style locks.
Diplomat Pro and Basic models have Locker Bay Sections, these towers can have up to 12 lockers per section. Diplomat Basic models are comprised exclusively of Locker Bay Sections. Each LBS can also have a second scan identification reader installed as an optional extra. This allows the system to only unlock the correct locker when the user has confirmed their presence in front of the locker bay.
The locker doors swing through to approx. 105° at which point a rubber buffer will resist further movement. The door should not be forced past this point as this could damage the hinge. There is a stay-bar on the inside of the screen door to help limit its movement.
* On a standard Diplomat™ Pro layout. Can be changed depending on requirements.
** This configuration is still available on request. Thermal receipt printers are no longer installed as an option on Diplomat™ lockers.
Care and Maintenance
Do:
- Lock your lockers when not in use (if applicable)
- Keep your keys in a safe place and not in the same room as the Diplomat™
- Keep a record of any key numbers
- Keep a record of the unit(s) serial number(s)
- Read the Health and Safety guidelines in the user guide and share this information with all users
- Activate your warranty at support.lapsafe.com/warranty
- Unplug charging leads before taking laptops out of the locker bays
Do Not:
- Do not leave keys in the door locks
- Do not remove doors
- Do not move the Diplomat™ in anyway without contacting LapSafe® Support to arrange for a qualified LapSafe® Engineer to move your unit for you
- Do not try to modify the Diplomat™ in anyway without contacting LapSafe® first to check that it is safe to do so
Disconnecting your Unit from the Mains Supply
Your Diplomat™ unit is connected to the mains supply via a standard 3-pin power cord, or a hardwired mains lead depending on configuration and age of the locker. Depending upon your installation's power specification will determine how you can isolate the unit from the main electrical supply.
Please note that each tower in an installation has its own mains supply, and all towers should be disconnected from the mains supply before any work is carried out on that installation.
Fixed Fused Spur Outlet: Isolate the ring main at your main consumer unit. Remove the fuse from the fuse holder to isolate it fully.†
Switched Fused Spur Outlet: Isolate the ring main at your main consumer unit. Switch OFF each fused spur and remove the fuse from the fuse holder to isolate it fully.†
13amp Mains Plug (non-Switched): Remove the plug from the socket.
13amp Mains Plug (Switched): Switch OFF the outlet and remove the plug from the socket.
† This power configuration is no longer offered on new Diplomat™ installations.
Switching On
The locker bay sections (LBS) are normally powered after installation/commissioning and should not be separately switched off.
Diplomat™ Pro & Diplomat™ Lite
To switch the PC and screen on, open the middle door of the User Screen Interface section (USI) and operate the
ON/OFF switch located on the shelf. The power LED's on the top panel will illuminate to confirm the power is on.
It will take a few seconds for the Software to load up. The System will boot directly into the LapSafe® ONARKEN® locker software self-service application.
When the system is booting up you will hear the barcode/QR code/MIFARE RFID scanner beep, this is normal.
The 19” Touch screen can also be switched off and on if needed, if you have switched the Diplomat™ on and the screen is black, make sure the screen is switched ON.
Power Requirements
Screen Terminal section (Diplomat™ Pro and Lite only)
1 x 240V 13amp socket or switched fused spur, located above each USI.
1 x network data point located above each USI
Locker Bay Sections (all models)
1 x 240V 13amp socket or switched fused spur, located above each LBS.
When power is first switched on, the LBS will carry out a short ‘self test’ during which a number of short beeps will be heard from the power management system, the fan will run and the two LED’s above the top locker door will flash. After a few moment the LED’s will become steady which indicates that power is available to the charging and locking systems. Should either of the LED’s fail to illuminate or continue to flash there may be a fault with the power management. Restart, and if the problem persists please contact us on the support phone number or email as seen in the Useful Links section.
Cleaning
Do:
- Your Diplomat™ has a powder coat finish which is very durable and can be wiped clean using a mildly soapy cloth.
- To remove more stubborn marks or perhaps an adhesive residue you can use a gentle solvent such as white spirit or a mild solvent-based cleaner.
Do Not:
- Do not soak any areas of the locker.
- Do not get the power cassette, cooling fans, locker sockets, or charging cables wet.
- Do not soak any area with solvent.
- Do not use solvent cleaners on the locks.
Cleaning of fans
Your Diplomat™ unit has a thermostatically controlled fan in the top roof panel. Under normal operating temperatures, the fan is off. The fan will come on when the locker tower exceeds a pre-set temperature and will continue to run until the temperature lowers below its lower set point. If the temperature rises, the unit will shut down automatically and sound an audible alarm.
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Over time, dust and debris can partially block the fan filter and ventilation holes, preventing maximum airflow and causing the unit to not cool as expected.
Therefore, it is recommended that the fan filter and ventilation holes be checked and cleaned at least once every three months or if you suspect an increase in normal running temperature or if the unit shuts down.
The ventilation holes through the plinth, the doors‡/rear of the locker bays and the fan at the top of each section of the Diplomat™ must not be obstructed, allowing air to circulate. The fan at the top of each section is temperature controlled and may not run for periods of time.
‡ Diplomat™ Models manufactured from March 2025 onwards no longer have ventilation holes in the locker doors. These have been moved to the rear of the locker bays.
Should heat build up within any of the locker bay sections of the Diplomat™ and exceed a pre-set temperature (approx 36°C) the charging will cease within that section until the temperature falls back to acceptable limits. When the temperature exceeds the limit, the power management LED’s on the front of that particular unit will flash until it re-sets and an alarm will sound for approximately 10 seconds.
To clean the fan and ventilation holes, carefully agitate the dust with a suitable dry brush and extract the loose particles with a vacuum cleaner. Additionally, the ventilation holes can be wiped with a "damp" (not wet) cloth. Do not use a damp (or wet) cloth on the fan housing, as the primary charging electrics are below.
Health and safety
The Diplomat™ manufactured by LapSafe® has been thoroughly tested and certified by an authorised and INDEPENDENT testing house before sale.
Full CE and UKCA compliance, which includes the requirements of LVD and EMC directives, is a STANDARD FEATURE of any solution manufactured by LapSafe®, as are many more built in safety features. CE and UKCA Marking can be found on the product serial number plate. A CE and UKCA Declaration of Conformity Certificate is issued with each product in the User Guide Pack.
Please review the following safety information:
At no time is the top service panel or side panels of the Diplomat™ to be opened by anyone other than an authorised person.
Always keep the locker bays locked and closed when the locker is idle or not in use.
At no time should anyone attempt to physically lift or move the unit(s), as this could cause injury to the persons concerned and even cause damage to your Diplomat™, which will invalidate the manufacturer’s warranty.
Should you need to move/re-locate the unit(s) you are advised to seek advice from LapSafe®.
The above list is not exhaustive. Contact LapSafe® should you have any concerns.
Explanation of Symbols
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Electrical Hazard This unit is recommended for use with a switched wall socket. |
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Caution Before connecting or removing the mains plug, ensure that the wall socket is in the 'off' position. |
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No Liquid Avoid all contact with liquids |
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Refer to User Manual See User Manual for guidance |
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| Protective Earth Icon | |
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CE certification mark This product is CE Certified |
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UKCA certification mark This product is UKCA Certified |
Disposal
The crossed-out wheelie-bin symbol on your product, battery, literature or packaging reminds you that all electrical and electronic products and batteries must be taken to separate collections at the end of their working life. Do not dispose of these products as unsorted municipal waste: take them for recycling. For info on your nearest recycling point, check with your local waste authority.
Useful Links
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Support Enquiries: |
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Warranties:
Warranty Activation: www.lapsafe.com/activate
Warranty Details: www.lapsafe.com/warranty
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Replacement Keys:
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Declaration of UKCA and CE Conformity
The certificate of UKCA and CE conformity for the Diplomat™ range is available for download at the bottom of this page.
LapSafe® Self-Service Solutions Ltd
3 Wakes Hall Business Centre,
Wakes Colne, Colchester, Essex
CO6 2DY