The Fault Reporting Settings in ONARKEN® allows you to customise the automatic messages that are sent when an asset is returned with a reported fault. This ensures that notifications are clear and actionable, enabling swift resolution of issues related to damaged or malfunctioning assets. By tailoring these messages, you can improve communication and maintain the quality and reliability of your asset management process.
Required Permissions
To perform this action, your account must have the general.miscellaneous permission.
Steps to Configure Card Number Settings
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Log in to your ONARKEN account.
Ensure you are using an account with the necessary permissions. -
Access the Settings page.
From the main menu, navigate to theSettingspage. - Navigate to Fault Reporting Settings
Navigate down to the Fault Reporting Settings section.
Update Settings
The fault reporting settings, define how a fault is reported by users to your team. By creating a title and description using the variables available. You can ensure you get all the information on the fault that you need.
1. Report Title
Create a custom title for the ticket of the faulty item.
2. Report Description
Create a custom description for the ticket of the faulty item.
Using the copyable variables, you can get information on the user who reported the fault and the asset. Allowing you to quickly and easily fix the fault and get the asset back into your lockers.
Once you have followed these steps, the Fault Reporting Settings will be configured and ready to use.