This article goes through the process of setting up channels for automated email notifications for ONARKEN administrators and staff.
To see a full overview of notification features in ONARKEN®, please read the ONARKEN® Notifications Overview
If you wish to configure email notifications for end users, go to this article: How do I Enable & Customise Email Notifications for End Users?
When an issue occurs with a transaction or at a smart locker that requires manual intervention, it is important that your IT staff in your organisation are made aware as soon as possible. You can receive automated admin notifications about your LapSafe® smart locker and vending machine installations directly from automated emails.
Configuration
The following events can be reported by email notification to ONARKEN administrators and staff users when:
- Locker doors are left open for longer than 30 seconds
- Installations lose connection to ONARKEN
- Faulty bays are reported by the ONARKEN client
- When loaned assets are not returned correctly
- When locker bays enter quarantine
- When fault reports are logged on returned assets
- When returned assets require a manual review, if the AI camera cannot determine the returned asset
- When asset drop-offs fail
- When asset collections fail
- When asset swaps fail
Setup
To set up admin notifications in an email channel, follow the guide below:
Example Notifications
Admin email notifications can be read easily on PC and mobile.