Notifications have been updated with a new look, that now clearly defines the difference between 'User' and 'Admin' notifications.
To be able to enable and update any End User or Admin notifications, your user must have a role that has the permissions general.notification_templates.
To enable and update any Webhook notifications, your user must have a role that has the permission general.webhooks
To access the notifications page, from the ONARKEN® dashboard, click the Notifications button at the bottom of the sidebar.
You will then see the Notifications Dashboard. From here you are able to access:
- End User Notifications
- Admin Notifications
- Webhooks
Notification Categories:
End User Notifications:
These notifications are aimed at the individual users involved in a transaction. For example the user that has loaned a laptop, or a user who has arranged a transaction for another user.
They include notifications to:
- Provide receipt of transaction
- Warning of overdue or failed loans
- PIN code reminders
- Notification of available drop off bays, collections and swaps
- Notification of Hot locker assignment
- And many more...
End user notifications are sent by email, to the users email address that they were registered with on ONARKEN®. Individual notifications can be enabled or disabled. When enabled any transaction that corresponds to a notification will be sent to the user.
After clicking the 'Notifications' button on the sidebar, you will be taken to the 'End user' tab of the notifications page.
Each of the 'End User' notifications have a pre-configured template. These templates can be updated so the wording of the notification is more aligned with your organisations needs.
Below the text are the 'Variables' options. When added to your email template (some are already used in the default template), they display dynamic infomation about various information about the transaction, including, but not limited to:
- Smart Locker installation name
- Locker bay number
- User's name
- Time asset was loaned at
The available variables and default template change depending on the notification being edited. Every default email template uses a pre-set arrangement of variables.
To expand a notifications category, click on the category to the left on the notifications template to expand the category and see all of the notification types. Click on the notifications category again to collapse the section.
There are 4 categories in total:
- Loaning category
- Drop off & Collection category
- Users category
- Hot Locker category
For further information on configuring end user notifications, see this article
How can I configure End User notifications in ONARKEN®
Admin notifications:
These are notifications that can be sent to site administrators or IT technicians. They are used to warn IT staff of events at the smart locker that require manual intervention. Examples include:
- When smart lockers go offline
- When locker bays enter quarantine
- Item return failures, due to the assets not being plugged in, or the incorrect asset being returned*
- When a fault report is submitted by an end user
- And many more...
Click the 'Admin' tab to go to the admin notifications page. The currently selected tab is highlighted pink.
You will see a page similar to the image below. If there are no admin notifications configured. Only the 'Add notification channel' card will be displayed.
* Incorrect asset notifications can only be sent by Sovran AI lockers.
Email Notifications
To configure Email admin notifications , please see the following guide for a complete step by step process:
How can I configure Admin Email notifications in ONARKEN®
Microsoft Teams Notifications
ONARKEN can send notifications to Microsoft Teams channels and chats through webhooks
To configure Microsoft Teams notifications, please see the following guide for a complete step by step process:
Microsoft Teams Admin Notifications integration guide
Slack Notifications
To configure Slack notifications, please see the following guide for a complete step by step process:
Slack Admin Notifications integration guide
Webhooks:
Webhooks are designed for developers to create third party integrations with ONARKEN, to receive notifications whenever events occur at ONARKEN® powered smart lockers.
Click the 'Webhooks' tab to go to the admin notifications page. The currently selected tab is highlighted pink.
To set up webhooks in ONARKEN, please follow this guide