Release Date: 25/06/2024
We are excited to introduce a new feature for ONARKEN® that assists in identifying issues with your assets and enhances the experience for locker users. With this update, users can now easily report any issues they encountered with their assets when returning them to the locker.
When an issue is reported, a ticket is automatically created within the ONARKEN Management Platform. These tickets can be configured to notify your IT engineers, who can then take the necessary steps to rectify the problem.
Once the issue has been resolved, the asset is put back into service and made available for the next user to loan.
This new feature streamlines the process of reporting and addressing asset issues, helping to maintain the availability of your assets. We believe this will significantly improve the efficiency of asset management and enhance the overall user experience.
Fault Reporting requires locker software version v1.9 onwards, please contact LapSafe® Support to update your locker software version.
Administrator Controls for Fault Reporting
Administrators of the system now have the ability to enable fault reporting and configure various options on how this feature is presented to the end user. You can tailor the fault reporting process to fit your organisation's needs, ensuring that users can report issues in the most efficient and user-friendly manner possible.
In addition, administrators can also raise tickets for assets directly within ONARKEN which will prevent them from being loaned out until resolved. This added flexibility allows for a more tailored and effective asset management system, ensuring that all asset issues are promptly addressed and resolved.
Changes
- Locker software will now remember last connected time after restart
Bug Fixes
- Fixed a issue with Okta SSO not correctly redirecting to ONARKEN® after login