Release Notes

We have released a minor update to ONARKEN® management portal. New features and bug fixes are documented below.

New Features

Analytics Tab

We have added a new analytics tab. This shows a new loaning summary dashboard, showing you what time assets are loaned at on an easy to read line graph, statistics on total loans, total loans returned late, and average loan duration. Users can filter by locker installations, or by setting a date range from one of the preset options, or setting a custom range. 

This section is still in development. We want to hear your feedback, which you can submit here:  LapSafe® Support Requests  or by clicking on the 'Send Request' button displayed above the graph. 

Fixes

• Create asset modal crashing in certain circumstances
• Fixed failed return slack notification formatting not showing heading in bold

Changes

• Changed failed return email notification formatting to improve readability

We have released a minor update to ONARKEN® management portal. New features and bug fixes are documented below.

Fixes

• Fixed an issue that would prevent a custom Asset Type AI description from being auto filled when arranging a drop off or swap
   
• Fixed an issue that would prevent AI descriptions from being auto filled when arranging collections from the quick collect shortcuts
   
• Fixed an issue when attempting to arrange a reservation when the instance has no loaning lockers

Improvements

• Added links to Drop Offs, Collections and Swaps at the start of the relevant tables to prevent scrolling on smaller screens
   
• Added an arrange vend shortcut when browsing the vending section
   
• Added a new filter to the collectables API endpoint to filter collectable assets by extension attribute
   
• Added missing Smart Locker translations keys

Changes

• Limited the bulk asset creation to 50 assets at once

New Features

Overdue Loan Icon

We have also added a feature to display an icon on the large locker maps, when a locker bay has an overdue asset on loan. So now you can see if any of your smart lockers have any overdue loans at a quick glance. 

Bug Fixes

• Fixed an issue where time based user blocks would continue to run even after being manually cleared and re-blocked

Client Release 1.15.26.0401

• Fixed an issue where text on fault reporting option buttons could be clipped; text now wraps onto a new line

Changes

• Increased the max limit of fault reporting list options from 6 to 20

Bug Fixes

• Resolved an issue that caused the Reservation Confirmation email using the installation name variable for the location name
   
• Resolved the Availability report CSV export not showing the time along with the date
   
• Resolved an issue that could cause the swap completion time being stored in the incorrect timezone
   
• Resolved error when arranging a swap for an item that someone else arranged a collection for
   
• Resolved an issue that would prevent a user from arranging a swap for description only asset due to permissions

We have released a minor update to ONARKEN® management portal. New features and bug fixes are documented below.
 

New Features

Ticket Settings Tab

We have added a new 'Tickets' tab in the ONARKEN settings page. Users now have the ability to create templates for fault report tickets and enable automatic ticket generation when asset loans are overdue. 

For more information on these new settings, please read: Automatic Ticketing and Fault Reporting Settings
 

FreshService Ticket integration 

ONARKEN can now create tickets directly in FreshService. Tickets can also be automatically closed in ONARKEN by FreshService administrators when a workflow is created. 

We have also added a new 'ITSM' column on the tickets table when browsing all tickets in ONARKEN®. This will be visible when the FreshService (or other ITSM integration) connection is active, which will show the FreshService ticket number. 

A 'Type' column to make it easy to distinguish between fault report tickets and overdue loan tickets. 

To set up this feature, please read the following guides: 

• How to enable FreshService integration with ONARKEN®?
• How to automate ONARKEN® ticket resolutions in FreshService?

Collectable Assets Overview

We have added a page that allows users to see an overview of all currently available collectable assets across your smart locker estate. 

You can adjust several filters here to change how the assets are grouped. 

Administrators can view the following details about each collectable asset:

• The asset type or description of the collectable asset
• The asset reference (if an asset type was dropped off)
• The location of the asset
• The smart locker the asset is stored in
• The drop off reason
• How long the asset has been present in the locker bay

Each asset card also has quick links to arrange a collection of the asset, and to view the previous transaction. Click the link to see a video demonstration of how to use the powerful sorting and filter options on this new screen. 

Collectable Asset Finder.mkv

New Locker Software Available

• Resolved an issue retrieving SIP2 fines when a user scans with multiple card numbers
• Added resilience to loan confirmations during power outages
• Resolved an issue where a scenario button would appear when there were no available drop off lockers
• Resolved an issue that could show incorrect error message format
• Resolved an issue when attempting to return multiple loans when system is offline

New Features

Paginated Smart Locker navigation

Pagination controls have been added with a limit of six installations per page. This reduces the amount of data displayed on screen at once, and makes it much easier to search for specific installations. This also improves loading times. A maximum of 6 installations can be displayed in a single page. 

Filter and Search options on the smart locker page

Smart locker installations can be filtered by Location. The current displayed location is displayed in a subheading above the locker maps. 

Simply select the location name from the drop-down and then only installations assigned to that location will be displayed.

Users can also search for locations by location or installation name. 

Users will only see locations if there is an installation within that location they can view via their access group, or if they are a locker admin for an installation within that location. 

Updated Locker Maps

Locker maps have been updated in order to comply with WCAG AA 2.1 colour contrast guidelines. 

For the small locker map displays, we have increased the margin between the rendered locker bays to make each element more distinct. Some status colours have also been adjusted in both light and dark mode to improve readability and WCAG AA compliance. 

As a result, for the full detail large locker map displays, we have stopped using coloured text to indicate locker status, and have moved to use a combination of a coloured light indicator and a separate text display. 

The locker status colour codes are still the same as before, so please refer to the Locker Map colour key for more information. 

We have also added flyout windows when you hover over a locker bay, to explain the status and functionality of the bay in more detail. 

On these flyouts we display the following information:

• Locker number
• Link to the individual bay page
• Link to arrange collection of asset (if locker bay is a Drop-off/Collection bay and there is a collectable asset in the bay). 
• Link to current loan on that bay
• Details of any assigned assets
• A list of bay features, which include:
  • The usage type of the locker bay (I.e. if a bay is set up for loaning, drop-off & collection, hot locker etc.)
  • Internal camera
  • AI asset detection
  • Data transfer
  • If bay is enabled in loan pool

Some bay details are still displayed as icons on the detailed locker map, including the status of the lock, and what charge type the bay supports (e.g. Chargeline, Smartline).

We have also reduced visual clutter by removing terminal only tower units from the locker maps for legacy Diplomat and Consul installations with no locker bays on the screen terminal unit. 

Updated Drop-off & Collection and Reservation UI

We have updated the UI for creating drop-off and collection transactions, and for reserving loanable assets. Additional information is now shown when creating a drop-off, collection or swap such as the location of the smart locker installation. 

More information is now shown when selecting an asset to reserve, and you can hover over a locker bay with a reservable asset to see more information. Users can also choose between selecting an available locker on the locker map, or selecting an asset from a list. 

New options for AI enabled lockers

Users now have additional options when dropping off, collecting or swapping assets at Sovran lockers with AI camera asset detection functionality. 

When on the 'arrange' screen when an AI enabled bay has been selected, ONARKEN has three options for configuring AI Detection:

• Asset detection - this method enables the AI to check the asset loaded into the bay matches visual appearance of the item loaded into the locker bay. 
• Presence only detection - this mode enables the AI to check if an asset has been placed into the bay, but not to check any details of the asset against the asset type or description. 
• No detection - does not check for asset presence at all. Transaction will complete regardless AI results

This option is only configured for the individual transaction. Full AI asset detection will be re-enabled by default when the transaction is complete. 

Smart locker client changes

• User profile button has been added to the Borrow screen. 

Articles for arranging drop offs, collections, swaps and reservations for other users will be updated in due course. 

Bug Fixes

• Fixed issue where client would freeze when returning a non smart charging asset on Diplomat™ when 'Require Confirmation' was enabled.
• Fixed 'Out of Service' reserved lockers being available for collection
• Fixed remote client update not working when client was started as Windows Shell. 
• Fixed bay conflict causing client to freeze when user logs in using a one-time code for a reserved bay marked out of order
• Fixed 'Yes' and 'No' buttons not showing when returning an 
• Fixed Active Directory connection bind hanging by adding an explicit timeout to AD bind method
• Fixed offline loan confirmation
• Removed the 'Forgotten PIN' option when connected to LMS
• Fixed inconsistent asset state on ONARKEN client and server when asset is returned to LMS service desk 
• Fixed selecting cancel in fault reporting causes a fault report with fault 'cancel'
• Fixed loan rules are duplicated when the screen redraws
• Fixed Camera stopped taking photo when a take picture command failed with door left open

We have released a minor update to ONARKEN® management portal. New features and bug fixes are documented below.

New Features

View recent transactions for Drop off and Collection lockers

When you click a Drop off & Collection locker bay, you can now view the previous 5 transactions on the 'Overview' page of the bay. 

You are able to see the status of each of these transactions at a glance. Clicking any of these transactions in the list will take the user to the individual transaction page, where you can view the full audit logs. 
 

Super Admin Device MFA configuration

We have added the ability for Super Admins to disable a users MFA. This allows users to self-resolve tickets for lost MFA devices. 
 

Bug Fixes / Improvements

• Added configuration for enabling sticky roles when creating or editing user roles
• Updated the 'Edit SIP2 connection details' UI to prevent clipping of the time format options

We have released a minor update to ONARKEN management portal. New features and bug fixes are documented below.

Additions

• Added the ability to report on swaps.
• Added a customisable email notification template for notifying the swap arranger when a swap is completed.

New Features

Updated ONARKEN® Notifications

ONARKEN® notifications have been completely reworked into a more user friendly UI experience.

Notifications have now been split into three tabs: End User Notifications, Admin Notifications and Webhooks. We have also made it easier to configure activation of notification subscriptions. 

Admin notification subscriptions have been updated and a new notification channel type has been added. Instead of creating a new admin notification instance, you create a notification channel. We now support sending admin notifications to Slack. The Microsoft Teams notifications have been updated to support image displays in the messages for AI lockers. New notifications have been added for all admin notification types. 

Admin notifications for Microsoft Teams and Slack require webhook URLs to be set up, to read a full guide for this for both Microsoft Teams and Slack, we have created the following guides

• Set up admin notifications with Microsoft Teams
  • Note: If you have Microsoft Teams Admin notifications already set up with ONARKEN®, these will be disabled with this release. This is due to Microsoft removing support for Office 365 connectors with Teams. You will need to follow the linked guide to ensure you keep receiving ONARKEN® teams notifications.
• Set up admin notifications with Slack
• Setup admin notifications with Email 

New admin notifications

We have added new admin notifications for this release. They trigger for the following events:

• Drop off failed
• Collection failed
• Swap failed

New end user notifications

We have added new end user notifications for this release. They trigger for the following events:

• When a user fails to complete a drop off
• When a user fails to complete a collection
• When a user fails to complete a swap
• A message to the arranger when a drop off fails
• A message to the arranger when a collection fails
• A message to the arranger when a swap fails

These new notifications are sent via email. 

Note: Apple Wallet Push notifications will be phased out with this release. Mobile Push notifications will now be sent through the MyONARKEN app, on both iOS and Android (releasing Q1 2026). 
 

Webhook Events

We have updated our webhook notifications to support more message subscriptions. We have moved the Webhooks to the notifications tab (previously it was in the settings tab).

New Webhook events include:

• Drop off failed
• Drop off expired
• Drop off cancelled
• Collection failed
• Collection expired
• Collection cancelled
• Swap failed
• Swap expired
• Swap cancelled
• Installation Connected/Disconnected
• Door left open
• Bay quarantined
• Loan return failed

We now also display sample message payloads so you know what to expect when receiving our webhook messages. To see how to set up an integration with ONARKEN webhooks, view our guide here.

Webhooks have also been added as a link on the integrations hub page. 
 

Last In Last Out Deployment Type for Envoy™

ONARKEN now supports deployment type settings for envoy. Locker administrators now have the ability to set 1 of 2 deployment types, for the Envoy™ smart locker to use: 

• Sequential - This deployment type loans the assets out ordered by locker number. This was the deployment mode used by all Envoy™ lockers prior to this release, and is the default mode.  
• Last In Last Out - Abbreviated to LILO, this new deployment type loans assets out ordered by how long they have been placed inside the locker bays. 

To help you decide which deployment type is suitable for you, read this guide. 
 

Failed Drop Off / Collection Notifications

We have added new events for failed drop off, collections and swaps due to the incorrect asset being placed inside the locker. We have added the ability for end users, arrangers and administrators to receive notifications if this issue occurs, and the end users now have the means to retry the transaction again. 

Drop Off / Collection Transaction manual completion

There are occasions where a manual completion of a Drop Off, Collection or Swap is needed due to either this has been completed manually by an admin at the lockers, or AI detection failed to correctly identify the correct asset.

We have added the ability for ONARKEN administrators to manually complete these transactions on the ONARKEN management portal. 

For any active drop-off, collection or swap transaction, a complete button will be displayed above the one-time code. 

When a transaction is manually completed, a message will be displayed in the audit log, with a timestamp of when the manual completion occurred. 

Bug Fixes

1. Changed 'Date' heading on assign hot locker field to 'Expiry date'
2. Added missing Integrations to integration page
   • API - Links to API Documentation
   • ServiceNow - Links to ONARKEN ServiceNow App
   • HaloITSM - Links to help article: here
3. Fixed incorrect error message being displayed when user logs in on an Envoy locker without access group permissions for the assets
4. Fixed bug with incorrect Screen Saver video rendering off screen when changes were made to the screen design
5.  Fixed the ability to add an empty email address and cause an automated report to fail to send. 
6.  Fixed incorrect toast message displayed when you add an asset to a loan rule. 

Documentation Changes

1. Updated incorrect dimensions for background images. on the What size background image/video should I use? guide for Diplomat Pro™, Consul™ and Diplomat Lite™ screens. 

New Features

Screen Savers

The ONARKEN® Smart Locker software now plays a screen saver video while the Smart Locker is left idle. There is a video that will play as default but you can customise this and add your own video to play instead. 

To customise the screen saver video, please follow the instructions below:

For more information or to see the defaults, please read this article: How can I configure a screen saver video?

Note: Your LapSafe Smart Locker must be running version 1.14.25.0825 or higher to support this feature. Please contact support if you wish to upgrade. 
 

Updating Expiry Date for user card numbers

Users can now update the expiry date of a user card after the user's code has been set in ONARKEN®. To do this go to users, click the 'View user' button on the right side of the user's entry in the table,  to view the users details, and then there will be a 'Manage expiry' button to the right of the user's registered card numbers.  You must belong to a role that has the users.delete_codes permission to access this function. 

To view a full guide on how to do this, please see the article: How can I update the expiry date of a user's card number in ONARKEN®?

In addition to updating the expiration date we have also added the year that the card number expires to the card number table.
 

Disabling AI detection for Sovran® Smart Lockers

ONARKEN® now enables you to disable AI detection for items in loan and collection/drop-off lockers for Sovran lockers. When AI is disabled loaded assets will still have pictures taken by the internal camera, and displayed on for manual review. AI detection is configurable per bay on the Smart Locker. 

To read a full guide on how to configure this, read this article How to disable asset AI detection in my locker bays?

Bug Fixes

1. Fixed a bug that prevented Smart Lockers from receiving a notification when the screen design was updated

    

2. Fixed a bug that prevented Smart Lockers from receiving a notification when an Asset Type was created or updated. 

    

3. Fixed SmartLine charge profile not being sent to the Smart Locker when new asset type is created
    
4. Various fixes for minor alignment issues with locker maps

This update introduces a range of quality-of-life improvements to the ONARKEN® Management Platform interface.

Improvements

1. Redesigned all tables across ONARKEN® to make information clearer and easier to read.
    
2. Updated the “Card” layout on all pages to display more information within the card view.
    
3. ONARKEN® will now remember your preferred view (card or table) across the application, so you no longer need to switch manually each time.
    
4. Your preference for whether the “Options” menu is expanded or collapsed will also be remembered when arranging a Drop Off, Collection, or Swap.
    
5. Added reason-based colour coding to the locker map when arranging a Collection or Swap.
    

Fixes

1. Resolved an issue that prevented the “Toggling of Scenarios” button from appearing.
    
2. Resolved an issue that could prevent a swap completed Webhook from firing
    
3. Addressed various performance-related issues.

New Features

Vend Requests

You can now arrange vends directly from the ONARKEN® Management platform. Simply choose a location, select the Asset Types you wish to vend, and the system will generate a one-time code. This code can be shared with the user to complete the transaction.

If a user does not have permission to vend a particular Asset Type they’ve selected, the Location Administrator will be notified and given the opportunity to approve or reject the request.

It’s also possible to arrange vends for Asset Types that are currently out of stock. These requests will be added to a waiting list, and as soon as stock becomes available, the next user in the queue will be notified that it has been allocated to them.
 

Vending Ticket
When a vend has been arranged, the user will receive a link to their Vending Ticket. This ticket displays the live status of all Asset Types in the vend request, the one-time code and barcode, and an interactive map with directions to the pickup location.

New Asset Type Restriction Option
You can now disable ad-hoc vending at the Asset Type level. When this is applied, the product will not appear on the Vending Machine for general selection and will only be available via the vend request workflow. This provides greater control and is particularly useful for high-value or restricted Asset Types.

Google Map Integration

Locations in ONARKEN® now support Google Maps integration. You can search for physical places and display a map for that location, making it easier to share location details with your users and generate directions.

This functionality is already available in the new Vend Requests feature and will be rolled out across the rest of the ONARKEN® application soon.

Locker Software v1.13

As part of our ongoing commitment to accessibility, we are pleased to announce the release of Locker Software version 1.13. This update introduces features designed to make the locker interface more accessible and user-friendly.

We have added a new accessibility bar at the bottom of the screen. This bar now houses the primary buttons for operating the locker user interface, providing a consistent and easily accessible control area.

We are committed to continually enhancing accessibility across our locker systems. If you have suggestions for further improvements, please contact our support team — your feedback is always valued.

In addition, we have introduced a new option in Screen Designs to hide the greeting message displayed on the Home Screen. This allows you to use a full-screen image or video to present information to your users without the greeting appearing over it.

Please note that locker software updates are not automatically pushed out, if you would like to benefit from the locker update please contact the LapSafe® support team.

Bug Fixes

1. Fixed a bug that would prevent Google Wallet passes from displaying Code 128 barcodes and always reverting to QR Codes
2. Fixed a bug that would cause the dashboard charts (average loans by day and hour) from displaying data when the dashboard was filtered to individual installations.
3. Fixed a bug that would prevent the collect button from moving to the next step when using the list view
4. Fixed a bug that would cause the cancel swap button not to work on the pending transactions view
5. Fixed a bug that would cause automatic expirations not to work for swaps
6. Fixed an issue that caused asset details to not be displayed for swaps on the pending transactions (table view)
7. Fixed an issue causing a bay reset to not check for a pending swap
8. Fixed an issue with cancellation permissions not being correctly registered for swaps

New Features

Drop Off & Collection Reasons

The update allows you to create custom reasons to specify why assets are stored in your Smart Lockers. It’s common to have a variety of assets in your lockers for multiple purposes. For more information please read our Custom Asset Reasons in ONARKEN® documentation.

API deprecation notice

This update has come with a deprecation notice for the ONARKEN API, with the addition of reasons the transition_asset_to_status property when arranging a Drop Off or Swap has been depreciated we recommend you migrate over to the new reason_id functionality (please read API documentation for full details). 

The transition_asset_to_status property will continue to work and will attempt to find a reason with a matching asset status however, this functionality could be removed in a future release.

Asset Management Improvements

We’ve made several updates to enhance your experience when managing assets in ONARKEN®:  

Updated Default View

The default view in the Assets section now excludes any assets marked as End of Life. To view these, simply apply the relevant filter by status.

Improved Asset Deletion Workflow

When deleting an asset, you will now be prompted to choose whether to:

1. Mark the asset as End of Life
2. Permanently delete the asset 

We strongly recommend only deleting assets if they were created in error. Deleting an asset permanently removes all associated transactional history. If an asset is no longer in active use, marking it as End of Life will hide it from the default view while retaining its historical data.

Change Asset Type
 

You can now update the Asset Type for an asset, provided it is not currently stored in a locker.

Changes

1. Improved the handling of syncing Vending Machine Asset Types, now will correctly import shared products rather than duplicating

 Bug Fixes

1. Resolved an issue that would prevent CSV import from allowing multiple user imports
2. Resolved an issue with Entra sync causing existing users to not always be found

We are pleased to announce a new release of ONARKEN® with some new features and improvements.

Drop Off Policies

A new feature called `Policies` has been added into ONARKEN®, to give you greater control over what assets can be dropped off into which lockers.

There can be occasions where you may have multiple different categories of items, and want to always ensure that:

1. These items are placed into specific locker bays
2. That lockers are always available for those specific items and not filled with other items.

Policies in ONARKEN® are optional and can be applied to all lockers or only specific lockers.

New Drop Off, Collection & Swap Wizard

We have improved the user interface when arranging drop offs, collections and swaps. This process is now a quick and easy wizard, guiding users to arrange transactions quickly and efficiently.

Asset Scan for Drop Off & Swap

When dropping off known assets with registered asset tags in ONARKEN®, you can now directly scan the asset being dropped off at the lockers to start the transaction. This feature allows for quick and easy dropping off of assets that have been asset tagged.

Easy Access Improvements

In LapSafe®'s ongoing commitment to accessibility, ONARKEN® will now remember a user’s easy access preferences preventing a user from needing to select the easy access icon for each visit to the lockers.

We have also added the ability to move the status bar position where the easy access button is located to the bottom of the screen.

API Enhancements

• New Create Asset Type API
• New Delete Asset API
• New Manage Asset Tags API endpoints

Entra UPN/Mail

You can now configure the Microsoft Entra ID integration to use either a user’s UPN or Mail attribute for their ONARKEN email address.

This release addresses your feedback on the February 2025 UI refresh, improving functionality, usability, and administrative tools.

Enhancements & Fixes

Dashboard & Reports

• Fixed various bugs preventing dashboard filters from working across all widgets.
• Implemented a new date range picker for the Dashboard, Availability Report, and Power Saving Report.
• Disabled scroll-to-zoom on line charts to prevent interference with general scrolling.
• Introduced a new Action Required section to highlight key administrative tasks, including:
  • Overdue loans
  • Failed returns
  • Currently quarantined lockers
  • Lockers out of service

User & Loan Management

• Added a link to user profiles from the View Loan page.
• Improved comment details when marking a fine as paid.
• Added a Send Overdue Notification button for improved loan management.
• Introduced the ability to force a user sync from Entra.
• Added some basic sorting to loan and asset pages

Bay & Locker Management

• Added the End Quarantine function to the View Bay and Manage Bay sections.

The ONARKEN® February 2025 release introduces a range of new features and user interface (UI) enhancements designed to improve usability, performance, and accessibility.

UI Refresh

The ONARKEN® user interface has been upgraded to meet a higher WCAG accessibility standard. Enhancements include an improved design, better use of screen space, and a new dark mode for a more comfortable viewing experience.

Reporting

The reporting section has been enhanced to make it easier to differentiate between your own reports and those created by other users. Based on user feedback, we have also introduced a range of pre-built reports to help you get started quickly. A new bay report type has also been added to the reporting module.

Notifications

We’ve improved the notifications system to make it easier to distinguish between end-user and admin notifications. Notifications are now more visible, easier to configure, and simpler to update.

Dashboards

The previous custom dashboard feature has been replaced with a selection of pre-configured dashboards tailored to specific services—eliminating the need for manual setup. These new dashboards allow for quick and easy adjustments, such as changing dates or lockers on the fly.

Localisation

The ONARKEN® management platform is now available in multiple languages. You can switch between languages via the profile menu in the bottom left-hand corner.

Collect All

A new feature has been added to allow users to collect all assets from all occupied Collection lockers. You can choose to collect all assets or filter by specific statuses.

Replenish

A streamlined method for collecting and replenishing assets in Collection lockers has been introduced, ensuring a more efficient workflow.

Availability Report

The previous availability report was removed for performance reasons, and we have now introduced a more advanced version with enhanced tracking capabilities. The new report not only monitors the average availability over a selected period but also tracks the minimum and maximum available assets for borrowing.

This data is now visualised through a range line graph, providing a clear overview of asset availability across your lockers.

The availability report can be customised by selecting a specific date range and filtering by asset type or viewing all asset types. Additionally, both the graph and its data can be exported for further analysis.

Live Availability

Introduced by popular demand by users of the previous Availability Dashboard, we have introduced a highly requested feature: Live Availability View.

This new addition provides a real-time overview of asset availability, displaying:

• The number of assets currently available for loan
• The number of assets currently charging
• The number of assets on loan per installation

This enhancement ensures users have instant visibility into asset availability.

Release Date: 14/08/2024

This ONARKEN® release focuses on implementing additional permission options for Drop Off and Collection

• Drop Off, Collections & Swaps now have the ability to have single use code sharing. The possible sharing options are:
  • Everyone
  • Permission Based (only users with permissions to the Asset Type will see the code)
  • Owner (only the creator of the transaction can view the code)
• There is a now a configurable option to prevent users from arranging collections for Asset Types that they do not have permission for
• Added the ability to disable the User Purge functionality
• The User Purge functionality is now only available when connecting to a live look-up provider.

Bug Fixes

• Fixed a variety of minor bugs

Release Date: 13/08/2024

We are pleased to announce we have completely redesigned the Smart Locker admin screens to include additional functionalities and improve the user experience when performing admin actions at the lockers.

When logging in as an admin at the lockers you are now greeted with a locker map that displays the same information as presented if you login to the ONARKEN® Management Console. All of the contextual statuses are now carried over to the locker admin screen to give you, as administrators, a better overview.

For LMS customers we have also implemented a feature that will display your item record circulation statuses. Providing easier diagnosing of assets that are not permitted to be loaned due to the Library Management Systems barcode not having the correct circulation status of 'Available' for each bay record.

New Admin Zone Actions

Common admin actions that were previously only available for use on the ONARKEN® Management Platform have been now added to the Admin Zone

• Disable / Enable Bays
• Toggle Easy Access
• End Quarantine

These additional functions follow the permissions set in the ONARKEN® Management Platform, ensuring only Locker Admins with the correct permissions can perform these actions.

This requires a locker software update, please contact LapSafe® Support if you are interested in using the new Locker Admin Zone.

Additions

• Tags can now be added to Collections for additional context
• Tags can now be added to Drop Offs for additional context
• Tags are now available as a filter within the report builders
• Added the ability to re-send Failed Return notifications from the Failed Returns dashboard widget.
• Added ability to override the booking hold period buffer
• Added ability to book for an Access Group when booking for an Access Group the booking will automatically select the correct quantity and assign users to each Booking Allocation.
• Added the ability to book assets across installations in the same location
• Envoy now supports Bookings
• Envoy now supports Reservations
• Added available Extension Attributes as columns to Drop Off tables
• Added available Extension Attributes as columns to Collection tables
• Added available Extension Attributes as columns to Swap tables
• Lockers can now be disabled from the Locker Admin
• Lockers can now be enabled from the Locker Admin
• Quarantine can now be ended from the Locker Admin
• Easy Access can now be toggled from the Locker Admin
• Fines can be manually added to users and these manual fines will follow the automatic fine limit blocking rule.
• Added the ability to customise one-time codes
• Added a new Swap Completed webhook

Changes

• Re-design Admin Make Booking Screen
• Re-design View Booking Screen
• Improved load times of Dashboards
• Deleting of a user will now soft delete the user and they can be restored for up to 30 days. After 30 days the user will be permanently deleted. (The user can be manually restored or force deleted from the users table).
• A user will no longer be prevented from being deleted if they have an outstanding loan.

Bug Fixes

• Fixed a bug causing Login and Failed Login events being recorded in the Audit Log twice.
• Fixed a bug with the Release Bays action not appearing.
• Fixed a bug with reports on dashboards occasionally causing an error
• Fixed a bug with fines not generating correctly

Release Date: 25/06/2024

We are excited to introduce a new feature for ONARKEN® that assists in identifying issues with your assets and enhances the experience for locker users. With this update, users can now easily report any issues they encountered with their assets when returning them to the locker.

When an issue is reported, a ticket is automatically created within the ONARKEN Management Platform. These tickets can be configured to notify your IT engineers, who can then take the necessary steps to rectify the problem.

Once the issue has been resolved, the asset is put back into service and made available for the next user to loan.

This new feature streamlines the process of reporting and addressing asset issues, helping to maintain the availability of your assets. We believe this will significantly improve the efficiency of asset management and enhance the overall user experience.

Fault Reporting requires locker software version v1.9 onwards, please contact LapSafe® Support to update your locker software version.

Administrator Controls for Fault Reporting

Administrators of the system now have the ability to enable fault reporting and configure various options on how this feature is presented to the end user. You can tailor the fault reporting process to fit your organisation's needs, ensuring that users can report issues in the most efficient and user-friendly manner possible.

In addition, administrators can also raise tickets for assets directly within ONARKEN which will prevent them from being loaned out until resolved. This added flexibility allows for a more tailored and effective asset management system, ensuring that all asset issues are promptly addressed and resolved.

Changes

• Locker software will now remember last connected time after restart

Bug Fixes

• Fixed a issue with Okta SSO not correctly redirecting to ONARKEN® after login

Release Date: 14/04/2024

We are introducing the Loaning Multi Rules feature, which provides greater flexibility in the management of asset types and hot lockers.

If an asset type or hot locker has multiple rules attached, users will have the ability to choose between these rules.

This allows you to offer different loan durations, such as 1-day loans or 1-week loans, without the need to create multiple asset types. This streamlined approach simplifies the loaning process and provides users with more options to suit their needs.

If an asset type or hot locker only has a single rule, the selection step will be skipped, and the system will operate as it currently does, maintaining a straightforward and efficient user experience for those scenarios.

Quarantine Enhancements

We are excited to announce that quarantine settings are being moved from a global configuration to a per Loan Rule basis. This enhancement provides fine-tuning options based on both the asset type and the duration for which the asset has been out on loan.

Previously, quarantine was set for a fixed number of hours with no further customisation available. This update improves the flexibility of our system by introducing different quarantine types:

1. Time Based – Set a specific number of hours for quarantine. This ensures assets are unavailable for a predetermined period before they can be loaned again.
2. End of Day – The asset will not be loaned again for the rest of the day. This is particularly useful for assets that are only allowed to be loaned once per day and require a manual review at the end of the day.
3. Manual Intervention – The asset will remain in quarantine until an administrator removes it. This is beneficial when management or maintenance is required on the device, and it can be linked with an API integration for streamlined handling.
4. When Returned Late – This setting will quarantine the asset only if it is returned late. This ensures that overdue assets are flagged for review before being made available for loan again.

In addition to these enhanced quarantine settings, we have introduced new features to improve administrative oversight:

• Quarantine Notification – Administrators can now receive notifications when a bay has entered quarantine, ensuring prompt attention and action when needed.
• Quarantine Dashboard Tile – A new dashboard tile displays all bays currently in quarantine, providing a clear overview and a convenient button to end quarantine for any selected bays. This feature enhances visibility and simplifies the management of quarantined assets.

These improvements provide greater control and flexibility, allowing for more tailored management of assets and ensuring they meet the specific needs of your operation.

Release Date: 28/03/2024

We are excited to introduce the ability to use ONARKEN digital passes, which can now be downloaded for both iOS Apple Wallet and Google Wallet. These digital passes are customisable and feature a QR code that corresponds to a user's ID badge. This functionality allows users to conveniently identify themselves at the lockers using their ONARKEN digital pass.

• QR Code for User Identification: Each digital pass includes a unique QR code linked to the user's ID badge, enabling seamless and secure identification at the lockers.
• Customisable Design: The digital passes can be customised to match your organisation's branding.

Enhanced Functionality for iOS Digital Wallet Passes

iOS Apple Wallet passes offer additional capabilities, including:

• Notifications: Customisable notifications can be sent directly to a user’s phone via the Apple Wallet passes. This feature allows administrators to create personalised notification templates for various scenarios, such as loan overdue reminders or collection arrangements.

Distribution of Digital ID Passes

Digital ID passes can be issued in two ways:

• Administrator Distribution: Administrators can send digital ID passes directly to users, ensuring that everyone has access to their pass as needed.
• User Download: Users can also download their own digital ID pass via the My ONARKEN® portal, providing a convenient self-service option.

These new digital wallet passes not only streamline the user identification process but also enhance communication with users through direct and timely notifications. This integration offers a modern and efficient way to manage and interact with the locker system.

Release Date: 29/01/2024

We are introducing a new feature that allows administrators to set limits on the quantity of products that can be vended by a user within a custom time frame. This functionality can be configured on a per-product basis, ensuring that more expensive or limited-availability items are controlled more strictly.

Per-Product Limits: Administrators can specify different limits for each product. For example, a high-value item may be restricted to being vended only a certain number of times within a set period, such as once per week.

This new feature provides greater control over the dispensing of products, helping to manage inventory more effectively and ensuring that valuable items are distributed fairly and responsibly.

Release Date: 05/01/2024

Improved Contextual Locker Statuses

We have enhanced the locker statuses to display more relevant information based on the actions that can be performed on the locker bay. This improvement ensures that users and administrators have a clearer understanding of the current state of each locker.

For Example:

• Available to Loan: Lockers that are ready for loaning will now display "Available to Loan" instead of a generic "Ok" status. This provides a clear indication that the locker is ready for use.
• Asset Charging: If a locker contains an asset that is currently charging, the status will now show "Asset Charging" rather than "Ok" with a red charging indicator. This descriptive status clearly communicates that the asset is in the process of charging and not available for loan yet.

These improved contextual statuses provide more precise and actionable information, enhancing the user experience and making it easier to manage and utilise the locker system effectively.