We have released a minor update to ONARKEN® management portal. New features and bug fixes are documented below.
New Features
Ticket Settings Tab
We have added a new 'Tickets' tab in the ONARKEN settings page. Users now have the ability to create templates for fault report tickets and enable automatic ticket generation when asset loans are overdue.
For more information on these new settings, please read: Automatic Ticketing and Fault Reporting Settings
FreshService Ticket integration
ONARKEN can now create tickets directly in FreshService. Tickets can also be automatically closed in ONARKEN by FreshService administrators when a workflow is created.
We have also added a new 'ITSM' column on the tickets table when browsing all tickets in ONARKEN®. This will be visible when the FreshService (or other ITSM integration) connection is active, which will show the FreshService ticket number.
A 'Type' column to make it easy to distinguish between fault report tickets and overdue loan tickets.
To set up this feature, please read the following guides:
- How to enable FreshService integration with ONARKEN®?
- How to automate ONARKEN® ticket resolutions in FreshService?
Collectable Assets Overview
We have added a page that allows users to see an overview of all currently available collectable assets across your smart locker estate.
You can adjust several filters here to change how the assets are grouped.
Administrators can view the following details about each collectable asset:
- The asset type or description of the collectable asset
- The asset reference (if an asset type was dropped off)
- The location of the asset
- The smart locker the asset is stored in
- The drop off reason
- How long the asset has been present in the locker bay
Each asset card also has quick links to arrange a collection of the asset, and to view the previous transaction. Click the link to see a video demonstration of how to use the powerful sorting and filter options on this new screen.
New Locker Software Available
- Resolved an issue retrieving SIP2 fines when a user scans with multiple card numbers
- Added resilience to loan confirmations during power outages
- Resolved an issue where a scenario button would appear when there were no available drop off lockers
- Resolved an issue that could show incorrect error message format
- Resolved an issue when attempting to return multiple loans when system is offline