Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. ONARKEN® has been assessed against all three conformance levels against the WCAG 2.0 and 2.1 standards. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. All exceptions have been noted.
All ONARKEN software products are tested regularly. Our goal is to become fully compliant with the industry standard WCAG 2.1 AA for the web management platform application and with the EN 301 549 standard for our ONARKEN locker self service software and smart locker hardware range. The ONARKEN management platform and self-service client have been assessed as a single package.
European Accessibility Act
Our internal Quality Assurance department is engaged in a process of reviewing ONARKEN, our website and electronic documents, for the new regulations which came into force on 28th June 2025. This law applies to non-EU companies that sell within the EU market.
All ONARKEN® compatible smart locker products have been evaluated against the European Accessibility Act ETSI EN 301 549 standard. We are compliant with the majority of clauses in EN 301 549 documentation, with a few exceptions noted in the ACR.
Accessibility Policy
An Accessibility Conformance Report document has been produced, assessing the ONARKEN cloud management platform, ONARKEN client locker software and all compatible smart locker hardware products. LapSafe uses the Voluntary Product Accessibility Template (VPAT) to publish the ACR, which provides an audit of our systems relative to the WCAG 2.1 standards.
All electronic documents related to ONARKEN are created and available on LapSafe's® support documentation website, which uses Zendesk Knowledge base. Where applicable, our own documentation has been assessed internally, otherwise the results from the appropriate Zendesk ACR have been used. For more information regarding accessibility compliance with our electronic documents, see the Zendesk accessibility statement here: https://www.zendesk.co.uk/company/agreements-and-terms/accessibility/
Our ACR is downloadable as a PDF or Word at the bottom of this article, titled "ONARKEN ACR EAA V1".
Recommended Screen Readers, Browsers and Accessibility Extensions
Please refer to the ONARKEN system requirements for more information on running ONARKEN.
- Windows: Use the latest version of Google Chrome or Mozilla Firefox, combined with the latest version of JAWS or NVDA.
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macOS: Use the latest version of Safari, combined with the inbuilt VoiceOver screen reader.
StyleSheet configuration
We have made adjustments to make our web content easily readable by as many web users as possible. If additional adjustments, or custom colour themes are required for a user to use ONARKEN portal, we recommend using a Visual CSS browser extension. For configuration of the browser display for users with visual impairments, we recommend the StyleBot extension for Google Chrome, Mozilla Firefox and Microsoft Edge.
Feedback
We welcome your feedback about accessibility. Please let us know if you encounter any accessibility barriers with ONARKEN®, or have any suggestions to make ONARKEN more accessible.
If you wish to perform your own accessibility assessment on ONARKEN or our ONARKEN compatible smart locker products, please contact us.
Phone: 01787 226 166
Email: info@lapsafe.com
Postal Address
Unit 2-3
Wakes Hall Business Centre
Wakes Colne
Colchester
Essex
CO6 2DY
United Kingdom
We try to respond to feedback within 5 business days.